Following the introduction of ResearchKit at this month’s Apple event, Apple executives Jeff Williams and Bud Tribble held a question and answer session with Apple employees regarding the new initiative, according to a source who provided a transcript of the conversation. Williams, Apple’s Senior Vice President of Operations, is the top executive in charge of Apple’s health engineering initiatives, including the Apple Watch, HealthKit, ResearchKit, and fitness software. Tribble is a Software Engineering Vice President with a medical background as a doctor, and he organized many of the partnerships for both HealthKit and ResearchKit…
Apple will introduce several major initiatives to ready its retail stores for the Apple Watch’s launch in April, according to sources briefed on the upcoming changes. Starting on April 10th, Apple will allocate 15 minutes per customer for in-store try-on appointments, using 10 or more try-on stations to manage what’s expected to be a steady flow of customers interested in having hands-on time with the Watch. While customers will not necessarily be required to have an appointment, they will be time-limited and guided during the hands-on experience. Additionally, they will be given the opportunity to place a reservation at the time of try-on for a particular model, and make a follow-up appointment to pick the watch up during the April 24th launch date. Stores will also have launch day stock for walk-in appointments.
Despite reports that NBC Universal is not involved in negotiations for Apple’s upcoming subscription TV replacement service, NBC still hopes to arrive on the Apple TV as soon as the second half of 2015, according to a source with knowledge of NBC’s digital roadmap. A recent presentation slide provided by the source shows that NBC wants to launch Apple TV, Amazon Fire TV, and Xbox apps during the second half of this year, following its existing apps for iOS and Android devices. NBC also would like to add new affiliate stations, Nielsen Rating integration, and support for Google’s Chromecast…
In a move to boost iPhone sales, Apple will soon introduce a new recycling and trade-in program that will accept non-Apple smartphones, notably including Android and BlackBerry devices, in exchange for gift cards to be used toward the purchase of new iPhones. In continuing to court Android switchers, Apple will use a similar system to the one it uses to repurchase iPhones, whereby Apple Retail Store employees determine trade-in values for devices by considering their cosmetic and functional condition, according to multiple sources…
How will Apple Watch be displayed in retail stores next month? Apple’s own “try on by appointment” language led many people to believe appointments would be required to actually go hands-on with Watches before making a purchase. 9to5Mac has confirmed, however, that try on appointments won’t be necessary and that retail staff plan to accommodate walk-in customers wishing to try on an Apple Watch. Expand Expanding Close
Hundreds of iOS developers have been working with Apple in secret Cupertino-based sessions on apps for the Apple Watch, and now we’ve learned that this list includes game developers. According to two sources, multiple “mass market, casual” game developers have been in the running to show off light games on stage during Monday’s “Spring Forward” event in San Francisco. While Apple could end up not showcasing games next week, we’re still told that they are championing the idea of light weight gaming on the Apple Watch. As one source said, “the iOS gaming ecosystem will be well represented on the Apple Watch despite [the simplicity] of the Software Development Kit (SDK)…
In order to further personalize the Apple Watch sales experience, Apple is positioning its retail employees to learn more about its customers in order to help them make an even better Apple Watch purchasing decision. Apple today sent a memo to retail employees that summarizes feedback from 16 retail store employees who helped show off the Watch during Paris Fashion Week at Parisian boutique Colette in September 2014. The most notable piece of advice:
Helping customers buy a watch means you need to understand them more. You need to know about their life, their activities, and [needs]… Be prepared to ask permission to interact closely with people.
While this statement may seem like Apple wants its employees to get overly personal with potential Apple Watch customers, some of these questions are appropriate in light of the Apple Watch’s feature set. Depending on these answers, employees will be able to better steer customers toward different Apple Watch collections. For example, a person focused on outdoor activities may want the Sport version, while someone constantly at high-profile events may want a stainless steel or gold model…
Just ahead of the finalized Apple Watch’s presentation at Apple’s March 9th “Spring Forward” event, sources with hands-on Apple Watch experience have revealed a collection of new details about the device’s features to 9to5Mac. Our sources have offered new information on the Watch’s real-world battery life, health and fitness features, apps, and experiences using Apple’s next-generation touchscreen hardware…
Apple won’t take the wraps off of its upcoming Beats-based music streaming service at its March 9 “Spring Forward” event, according to music industry sources briefed on the launch timeline. Instead, Apple currently plans to introduce the service, at least in beta form, at its Worldwide Developers Conference (WWDC) in early June. The WWDC keynote likely takes place on Monday, June 8th, and that’s the event where the debut will occur. The new iTunes music streaming service is based on technology acquired from Beats Music, including curated playlists, cloud-based libraries, and offerings customized to the musical tastes of individual users. The service will be priced as high as $7.99 per month, which is less expensive than current $9.99 pricing for Beats Music, Spotify, and Rdio…
With next week’s Apple Watch event fast approaching, Apple has revealed its retail selling strategies to employees, including a focus on “three key features” and a plan to encourage Watch customers to upgrade or switch to new iPhones. According to selling guidelines provided by sources within Apple Retail, Apple believes that “many customers have already decided they want an Apple Watch,” and will use the Watch to “position the benefits” of purchasing a compatible iPhone model. Retail employees have been told to ask customers about their iPhone usage habits, their favorite feature in iOS 8, and if they use health and fitness software on their iPhone…
Apple will soon make a significant change to retail store Genius Bar appointments to improve the customer experience, according to several sources briefed on the upcoming shift. During the week of March 9th, Apple’s United States stores will launch a new initiative called “The new Concierge” that replaces traditional walk-in Genius Bar appointments. Currently, a customer seeking Genius Bar assistance can walk into an Apple Retail Store, explain the issue to a check-in assistant, and get a specific time to return for an appointment…
In an effort to eliminate bugs from upcoming iOS versions ahead of their general releases, Apple plans to launch the first-ever public beta program for the iOS operating system, according to multiple people briefed on the plans. Following the successful launch of the OS X Public Beta program with OS X Yosemite last year, Apple intends to release the upcoming iOS 8.3 as a public beta via the company’s existing AppleSeed program in mid-March, according to the sources. This release will match the third iOS 8.3 beta for developers, which is planned for release the same week. Apple then expects to debut iOS 9 at its June Worldwide Developer Conference, with a public beta release during the summer, and final release in the fall…
In the last few weeks we’ve heard about a poaching war between Apple and Tesla, a couple hires by Apple from the auto industry, and a whole lot of speculation followed by reports that Apple has a team of hundreds working on an electric vehicle. But who exactly is working on the project at Apple?
We can learn a lot about the scope of the research Apple is doing from the talent on the team, so we’ve talked to our sources and compiled a list of some key employees Apple has hired and assigned to the project.
A couple things we learn from the hires: Evident by this long list of automotive experts, it’s clear Apple’s ambitions go well beyond just its iOS-based CarPlay in-dash system. Well beyond software too, as many of the names below are hardware engineers coming from Tesla, Ford and other notable automotive related areas. In fact, the majority of employees on this list that are reporting to team leader Steve Zadesky come from an automotive hardware background and many only joined Apple recently or around the time Cook reportedly approved the electric car project.
In addition to working on iOS 8.2, iOS 8.3, and iOS 9.0, Apple is working on yet another update to iOS 8: iOS 8.4. According to sources, the iOS 8.4 upgrade is well into development and is codenamed Copper, a popular ski resort in Colorado. Sources say that the iOS 8.4 update will be released after the Apple Watch becomes available, so users should not expect this update in the immediate future. Sources also say that Apple is currently considering using iOS 8.4 as the iOS update that includes the upcoming Beats-based streaming music service…
Six months after buying the subscription music service Beats Music, Apple is actively working to launch a completely new paid streaming music service that will compete with Spotify and Rdio. Yet to be named, the new service is entirely Apple-designed, yet leverages Beats’ technologies and music content, a collaboration that has thus far led to personnel challenges and delays. Multiple sources within Apple and the music industry have provided the first in-depth details of Apple’s upcoming streaming service, which we share below.
The last executive from the Ron Johnson and Steve Jobs era of Apple Retail is leaving the company, according to several sources. Bob Bridger, Apple’s Vice President of Retail Real Estate, told colleagues at a meeting last Thursday that he will soon be retiring from Apple without specifying additional reasons for his departure. As head of Apple’s retail real estate efforts, Bridger has been in charge of locating new Apple Store locations, striking lease deals, and with his construction background, building up new stores…
Apple is preparing three major new Apple Stores for New York, with two of the stores reaching major new markets for the first time. Apple is developing the first stores for the boroughs of Queens and Brooklyn, while a new store for the Upper East Side of Manhattan on 74th Street and Madison is also in development, according to sources.
The first Apple Store for Queens will be located in the Queens Center Mall on the second floor. One source says this store will be the largest Apple retail outlet located in a New York mall to date, and Apple is expecting revenues for this store to even beat out some of its flagship counterparts located elsewhere in the state. The store is under construction and is expected to open later in 2015, but an official announcement may come sooner…
Apple is preparing to take some pages out of the traditional jewelry store playbook. For the upcoming 18-karat gold Apple Watch Edition, Apple is planning several new features for its retail stores to support the device. As we reported several months ago, Apple is planning on allowing customers to actually try on the watches and test out different band styles inside of stores. With the high-expected price tag of the gold watch models, Apple will also step up its security features for stores…
After existing in beta with developers for a few months, Apple is preparing to release the second update to OS X Yosemite in the coming days to customers. The OS X 10.10.2 update was seeded to Apple employees this week under the build 14C109, which is a bit newer than the most recent developer preview. Sources provided the release notes, and there are some notable feature additions and fixes…
Apple Senior Vice President of Retail Angela Ahrendts is continuing to go all in on growth in China. In video messages to employees in recent days and weeks, Ahrendts has been recruiting employees from United States-based Apple Retail stores to relocate to China to help build up Apple’s retail efforts in the region. In a note to employees late last week, sources say that Ahrendts reported that approximately 200 Apple retail workers from the U.S. have already offered to make the move. Ahrendts added that the offer to move to China “has no expiration date because as the business grows, our needs will only become greater, so as your personal and professional life changes, just always keep China at the top of your mind, because we’re going to need you…”
Although Apple has said that the Apple Watch will need to be charged nightly, the company has not disclosed any details on how long the wearable’s battery will last. For the first time, people with knowledge of the Apple Watch’s development have provided us with the specific performance targets Apple wants to achieve for the Apple Watch battery, but the actual numbers may fall short of those targets.
According to our sources, Apple opted to use a relatively powerful processor and high-quality screen for the Apple Watch, both of which contribute to significant power drain. Running a stripped-down version of iOS codenamed SkiHill, the Apple S1 chip inside the Apple Watch is surprisingly close in performance to the version of Apple’s A5 processor found inside the current-generation iPod touch, while the Retina-class color display is capable of updating at a fluid 60 frames per second.
Apple initially wanted the Apple Watch battery to provide roughly one full day of usage, mixing a comparatively small amount of active use with a larger amount of passive use. As of 2014, Apple wanted the Watch to provide roughly 2.5 to 4 hours of active application use versus 19 hours of combined active/passive use, 3 days of pure standby time, or 4 days if left in a sleeping mode. Sources, however, say that Apple will only likely achieve approximately 2-3 days in either the standby or low-power modes…
Yesterday, we reported that the latest iOS 8.2 beta reveals that an Apple Watch application for the iPhone is in the works. Now, we have some more details. Within Apple, the application is currently called the Apple Watch “Companion” app for iPhone. This application manages settings for Apple Watch applications, as well as settings for iPhone/Watch interactivity. The Companion app’s settings reveal some novel new functions that are coming to the Apple Watch. Below, we highlight some of the most interesting new features and settings.
Apple is preparing to expand its new Apple Pay payments service internationally with at least the Canadian launch currently scheduled for early 2015, according to sources close to the situation. Expand Expanding Close
Apple will begin providing select retail store employees access to upcoming versions of iOS in order to widen its pre-release testing program, according to multiple sources. The program will begin in the near-future with an upcoming iOS release, perhaps version 8.2, which is slated to be released alongside the Apple Watch…
