Tech Industry

The Amazon Echo has become somewhat of a hit success, with many users preferring Amazon’s Alexa voice assistant to Apple’s Siri because of faster speech recognition speed, reliability and overall better performance. Amazon is continuing to compete in the voice assistant space with the release of two new products today: the Amazon Tap and Echo Dot.

The new products focus on expanding Amazon’s voice assistant into more rooms of your house as well as on-the-go. It’s an interesting strategy to make Alexa-dedicated devices, whereas Apple currently offers Siri only as a feature of its existing iOS, Apple Watch and Apple TV products.

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Apple has today launched a company Twitter account for help, customer support and iOS tips. Although Apple manages some support accounts for parts of its business, like Apple Music, this is the first time Apple has launched an account that covers its entire product range. @AppleSupport is already verified, confirming its validity as an official Apple support avenue.

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Apple and the FBI are set to start its court battle for the San Bernardino case in a couple of weeks, March 22nd. In support for Apple’s position, over 40 companies, organizations and individuals will file amicus briefs later today to rally against the government order for Apple to compromise its own iPhone security measures. Facebook, Google, Dropbox, Microsoft, Snapchat and more will sign on to briefs in the case, according to sources.

Via The New York Times, support was not immediate. Company execs were initially worried about the consequences on the industry if Apple lost out to the FBI. Bloomberg reports Samsung supports the idea of encryption but will not commit to file an amicus brief for its smartphone rival, the Samsung statement said it remains undecided on its court position …

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Apple is ramping up security and privacy efforts on all fronts right now, although most attention is currently directed towards the ongoing Apple FBI iPhone backdoor case. Reddit user MaGNeTiX has found that Apple is taking a big step in iOS 9.3 (currently on beta 5) towards transparency when an iOS device is being managed by an institution or enterprise through MDM. If your iPhone is being tracked by the company, it is now clearly marked in the About page of Settings and the Lock Screen. It’s hard to get more clear than a permanent ‘This iPhone is managed by your organisation’ message at the bottom of the screen.

Apple lets companies track and manage iPhones through an MDM deployment program. iOS 9.3 will remove any ambiguity as to whether the company is tracking the device …

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Image Credit: Christina Samuelson

Last week, the Silicon Valley Forum held a Visionary Salon Dinner event with Tony Fadell. Kevin Surace, Appvance’s CEO, interviewed Fadell on his past accomplishments and journey through technology. An edited transcript of the conversation shows just how in-depth the conversation went. Fadell’s interview is a personal look at what drove the creator forward while building the iPod, the iPhone, and the Nest Thermostat.

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Microsoft is currently running a new series of ads featuring ‘The Bug Chicks’, with each ad directly targeting a weakness in Apple’s Mac operating system. Kristie and Jess, curiously labelled as ‘real people paid for real opinions’, walk through several ways that Windows 10 helps them teach kids about bugs and the microscopic world.

The ad series focuses on several different competitive advantages Windows currently holds over OS X, such as touchscreen-equipped laptops for sketching and drawing, Cortana as a personal voice search assistant and face recognition for hands-free account login. Some of the things Microsoft highlights, like the absence of Siri on OS X are expected to be addressed by Apple later in the year, of course. Watch all four videos after the jump:

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Well-sourced Re/code is indicating that Apple’s media event and keynote announcement for spring will be held in the week of March 21st. In an independent report by Buzzfeed, John Paczkowski reports that the event will take place on March 21st itself and will be a ‘smaller scale event’, suggesting it will take place in Cupertino on Apple’s campus. The reason for the event’s delay, given Apple initially planned for a March 15th event, is also unclear. Too much executive time spent with the FBI? Maybe!

Korean media site underkg.co.kr suggested the delayed date earlier in the week, although the report was generally ignored given the unknown provenance. In contrast, Re/code has a far better track record with Apple reporting.

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In a conference call with reporters last week, an Apple exec said it was reasonable to expect the company to continue strengthening the security policies of its products in light of the Apple/FBI battle.

In complementary reports today, The New York Times and Financial Times are detailing that Apple engineers are now actively developing new encryption methods for iCloud backups and iPhone hardware, so that Apple couldn’t even hack itself … if it was asked to again like in San Bernardino iPhone backdoor/unlock case.

Not only would this counter the orders by the FBI in the current court case for future iPhone owners, it would also close a security hole in iCloud backups that various law enforcement institutions have exploited thousands of times before …

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Fabric, a subsidiary of Twitter, has today expanded its comprehensive platform for developers by releasing an iPhone app, Fabric for iPhone. The app lets developers monitor various analytics and diagnostics about their applications while on the go. Stats like current active users and crash rates are instantly visible from the dashboard.

Most notably, the app features push notifications for realtime updates about major issues. For instance, developers will get a push alert if their app suddenly starts crashing for a new reason.

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IDC is out today with its latest data on the wearable market — both smartwatches and more basic activity trackers— and within we get a look at Apple Watch sales for the fourth quarter of 2015.

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It’s Mobile World Congress this week in Barcelona, which means most of Apple’s competitors are unveiling their upcoming smartphone lineups that will inevitably compete with Apple’s own 2016 lineup.

But while we usually have to wait until the fall for a new iPhone from Apple, this year is different in that Apple’s event planned for early next month will likely see it unveil the much anticipated iPhone 5se, a rare non-flagship and mid-year iPhone upgrade that will be a low to mid-tier smartphone competitor at pricing that will take over the current iPhone 5s lineup around $450 off contract. 

Among the announcements: Samsung has officially announced its Galaxy S7 and S7 Edge smartphones — both with a similar premium metal and glass design as previous generations but with upgraded internals — while LG showed off its all-new metal modular design for its new flagship LG G5. Also on show this week is a new smartphone flagship from Acer that offers an impressive 1TB of hybrid local/cloud storage, HTC’s One X9, and a trio of Xperia X smartphones from Sony, two with high camera specs including predictive focus.

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Obtained via Buzzfeed, Apple CEO Tim Cook has sent a memo this morning to employees reaffirming its position against the government in the Apple/FBI iPhone backdoor case. He thanks Apple employees and feedback from customers for their public support and says that whilst Apple has no sympathy for terrorists, the data security of hundreds of millions of law-abiding citizens is threatened by the government order.

Apple wants the government to withdraw its demands justified by the All Writs Act and encourages an open discussion between law enforcement, technology and privacy experts on privacy issues. In addition, Apple has posted an expanded question and answers page as a followup to Tim Cook’s original open letter to better inform the public of the situation.

In the memo, Cook openly notes that it does not feel right to be fighting against the government when defending constitutional liberties and freedoms.

Apple is a uniquely American company. It does not feel right to be on the opposite side of the government in a case centering on the freedoms and liberties that government is meant to protect.

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The FBI has released a press statement explaining its motivation for resetting the iCloud password in the San Bernardino iPhone backdoor/unlock case. It seems like a screw-up, which prevented Apple from extracting data from the phone via iCloud. However, the FBI says that the county did it, in collaboration with FBI, in order to gain access to the suspect’s iCloud account. It says it was able to successfully retrieve iCloud backups up to October 19th. However, the reason it wants Apple to create a backdoor into the locked iPhone is because it believes there is more data on the phone relevant to the case yet to be uncovered.

For unknown reasons, the iPhone did not backup anything to iCloud after 19th October. It is possible Syed Farook disabled the feature or the iPhone simply did not return to a known WiFi network whilst being plugged in. It is not known if a later iCloud backup would have yielded more information …

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The Apple vs FBI encryption clash continues to ramp up, with the Department of Justice filing a motion today to force Apple to comply with the FBI’s request and make custom iPhone firmware that would let the FBI brute-force into an iPhone related to the San Bernardino attacks, via CNBC.

Although tech giants are generally taking Apple’s side on the matter, with the iPhone backdoor seen as a ‘dangerous precedent’, this is the first time the DoJ has entered the conversation and it is clearly not on Apple’s side.

Via the New York Times, the Justice Department claimed Apple’s refusal to cooperate was driven by marketing concerns and its public branding.

It said that Apple’s refusal to help unlock the phone for the F.B.I. “appears to be based on its concern for its business model and public brand marketing strategy,” rather than a legal rationale.

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Apple has just posted an open letter in response to the FBI unlock request for iPhone data in a San Bernardino court case, signed by Tim Cook. Apple says that the FBI court order is an unprecedented step which threatens the security of its customers. With ‘implications far beyond the legal case at hand’ at stake, Apple has posted its public response to start communication with regard to this issue.

Apple says it has complied with valid warrants in regard to the San Bernardino case, but now the FBI has gone too far in Cook’s eyes … asking Apple to create something ‘ too dangerous to create. They have asked us to build a backdoor to the iPhone.’

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Steve Jobs, the official Sony biopic film for Walter Isaacson’s Jobs biography, received a muted response at the box office. The film received decent reviews from critics with an engaging story and unique approach to filming and movie-making, with Aaron Sorkin conjuring the plot around just three Steve Jobs product keynotes.

If you didn’t get the chance (or chose not to) to see the film at the movie theater, you can now buy it on Blu-ray and DVD from today. The film was also released on iTunes as a digital download last week, but it seems Apple is intentionally not promoting the movie on its store — the film has got no special placement on the iTunes storefront.

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Apple has launched a replacement program for the USB-C cable that came bundled with 2015 Retina MacBook units, finding that some cables were faulty. Bad cables would result in the MacBook not charging, or charging unreliably when connected to a power adapter.

From Apple’s help site, affected customers can order a free replacement USB-C cable. Retina MacBook owners who provided a mailing address at product registration will be shipped a new cable automatically by the end of February … If you did not provide this information when buying the MacBook, visit Apple’s site to order a replacement cable instead …

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